Refund policy

Refund & Return Policy

Last Updated: September 30, 2026

At SoloKick, we want every customer to have a smooth shopping experience. Please read this Refund & Return Policy carefully before placing your order. By purchasing from our store, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All sales are final. We do not accept returns or provide refunds for change-of-mind purchases.

Once an order has been placed, customers are responsible for ensuring that they have selected the correct product, quantity, size, color, and shipping information before completing their purchase.

Examples of situations that are not eligible for a refund or return include:

  • You changed your mind after placing your order.

  • You no longer want the product.

  • You ordered the wrong product, size, color, or quantity.

  • You found the product cheaper somewhere else.

  • You purchased the item by mistake.

  • You no longer need or want the product.

  • The product does not meet your personal expectations when there is no defect or damage.

  • You entered an incorrect shipping address and the order has already been processed or shipped.

Because all sales are final, please carefully review your order before completing your purchase.

Damaged or Defective Items

Although all sales are final, we understand that products can occasionally arrive damaged or defective.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at:

solokick19@outlook.com

When contacting us, please include:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photographs or video showing the problem

  • Photographs of the packaging if the package arrived damaged

We may request additional information or documentation to determine whether the issue qualifies for assistance.

If we determine that the product arrived damaged or defective, we may, at our discretion, offer an appropriate resolution such as a replacement or other remedy.

Incorrect or Missing Items

If you receive an item that is different from the item you ordered, or if an item is missing from your order, please contact us at solokick19@outlook.com as soon as possible.

Please provide your order number and photographs of the items you received so that we can investigate t