Shipping policy
Shipping Policy
Last Updated: September 30, 2026
Thank you for shopping with SoloKick. We want to make the shipping process as clear and straightforward as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is successfully placed.
Orders placed on weekends or holidays may begin processing on the next available business day.
Once your order has been processed and shipped, you will receive tracking information when available so you can monitor your package.
Shipping Times
Our estimated shipping time is approximately 2–7 business days after your order has been processed and shipped.
Please keep in mind that shipping times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.
Tracking Information
Once your order has shipped, tracking information may be provided to the email address entered during checkout.
Tracking information may take some time to become active after it is created. If your tracking number does not immediately show movement, please allow additional time for the carrier's system to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
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Full name
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Street address
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Apartment or unit number
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City
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State
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ZIP/postal code
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Country
SoloKick is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice that you entered an incorrect address, contact us as soon as possible at solokick19@outlook.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Shipping Delays
While we work to provide reliable shipping, delivery times can occasionally be affected by circumstances outside of our control.
Potential causes of delays include:
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Carrier delays
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Severe weather
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Holidays
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High shipping volumes
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Customs processing
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Incorrect address information
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Transportation disruptions
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Natural disasters
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Other circumstances outside of SoloKick's reasonable control
A shipping delay does not automatically qualify an order for a refund or cancellation.
Lost or Stolen Packages
Once an order has been shipped, the package is handled by the shipping carrier.
If tracking shows that your package was delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and contacting the shipping carrier directly.
SoloKick is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.
Contact us at solokick19@outlook.com with your order number, photographs, and a description of the damage.
We will review the situation and determine whether the issue qualifies for assistance under our Refund & Return Policy.
International Shipping
If international shipping is offered for your order, delivery times may vary depending on the destination and customs processing.
Customers may be responsible for any applicable customs duties, taxes, fees, or other charges imposed by their country's authorities.
Customs delays are outside of SoloKick's control and may extend the estimated delivery timeframe.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, shipping method, order size, or other applicable factors.
Order Changes and Cancellations
Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
If you need to make a change to your order, contact us immediately at:
If the order has already been processed or shipped, we may be unable to make changes.
Contact Us
If you have questions about your order or shipping, please contact us at:
Email: solokick19@outlook.com
When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.
Shipping Summary
Processing: 1–3 business days
Estimated shipping: 2–7 business days after processing
Tracking: Provided when available
Customer responsibility: Accurate shipping information must be provided at checkout
Thank you for choosing SoloKick!
SoloKick
solokick19@outlook.com